Verzendbeleid

Shipping:

  1. Shipping Times: Orders are processed and dispatched within 1-2 business days of payment confirmation, excluding weekends and holidays. Once shipped, estimated delivery times vary based on the chosen shipping method and the destination address. Customers will receive a tracking number via email to monitor the status of their shipment.

  2. Shipping Methods: We offer a range of shipping options to accommodate our customers' needs:

    • Standard Shipping: Typically takes 3-5 business days for domestic delivery and 7-14 business days for international delivery.
    • Express Shipping: Provides faster delivery within 1-3 business days for domestic orders and 3-7 business days for international orders.
    • Local Pickup: Customers can opt to collect their orders from designated pickup locations, subject to availability.

 

  1. Shipping Costs: Shipping costs are calculated based on the selected shipping method, the weight and dimensions of the package, and the delivery destination. We offer free standard shipping for orders totaling 50 euros or more. For orders below this threshold, standard shipping rates apply. Express shipping and local pickup options may incur additional charges, which will be clearly displayed during the checkout process.

  2. Shipping Restrictions: Please note that certain items may be subject to shipping restrictions or regulations based on their contents, destination, or local laws. We cannot ship to PO boxes or military addresses for certain products. Customers are responsible for providing accurate shipping information to ensure successful delivery.

  3. Shipping Updates: Customers will receive email notifications at various stages of the shipping process, including order confirmation, shipment tracking details, and delivery confirmation. Our customer service team is available to assist with any inquiries regarding the status of shipments or delivery issues.

Klarna Approval Points:

  1. Clear and transparent communication of shipping and return conditions.
  2. The right to return within 14 days is explicitly stated.
  3. Clear instructions for returning products are provided.
  4. Clear information on refund conditions and timelines is provided.

This comprehensive shipping policy ensures that our customers are informed about shipping options, costs, and conditions, and it aligns with Klarna's guidelines for approval.

If you have any further questions or require assistance, please don't hesitate to contact our dedicated customer service team.